Privacy Policy for Kyla Graham RMT – Canada

Effective Date: July 1, 2025
Website: kylagrahamrmt.ca
Business Address: 4 Central Ave E, Brockville, ON, K6V 1W4

Kyla Graham RMT ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal and health-related information in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health privacy laws such as PHIPA (Ontario).

1. Information We Collect

We collect only the information necessary to provide safe, effective massage therapy and to manage our business responsibly.

a. Personal and Health Information

  • Name, address, phone number, and email

  • Date of birth

  • Emergency contact

  • Medical history and current health status (as required for therapy)

  • Appointment history and session notes

  • Payment or insurance information (where applicable)

b. Website Information

When you visit our website, we may automatically collect:

  • IP address and browser/device type

  • Date and time of visit

  • Pages visited

  • Cookies and usage analytics (used to improve site performance)

2. How We Use Your Information

We use your information to:

  • Book and manage appointments

  • Provide safe, customized massage therapy

  • Maintain required clinical records

  • Send appointment reminders or administrative messages

  • Respond to inquiries or requests

  • Comply with professional and legal obligations

3. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law. Consent may be implied (e.g., when you voluntarily fill out an intake form) or express (e.g., signing a consent form for treatment or data use).

You may withdraw your consent at any time, subject to legal or contractual obligations.

4. How We Share Your Information

We do not sell or rent your information. We may share your information only:

  • With regulated healthcare professionals involved in your care (with consent)

  • With service providers who help us operate (e.g., booking platforms, payment processors) under strict confidentiality agreements

  • To comply with legal requirements (e.g., court order or health reporting)

  • In the event of a business transfer (e.g., sale or merger), with notice

5. Storage and Security

Your personal and health information is stored securely, either digitally (in encrypted systems) or in locked physical files. We protect your data with industry-standard security measures to prevent unauthorized access, loss, or misuse.

We retain your information only as long as necessary for the purposes identified and as required by regulatory standards (e.g., massage therapy records must be kept for a minimum number of years based on your province).

6. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal records

  • Request corrections to your data

  • Withdraw consent to use your data

  • Complain to the Office of the Privacy Commissioner of Canada (OPC) or your provincial commissioner

To exercise your rights, please contact us using the details below.

7. Cookies and Website Analytics

We may use cookies and similar technologies to enhance your experience on our website. You may adjust your browser settings to decline cookies. Some features of the site may not work if cookies are disabled.

8. Third-Party Services

Our site may include links to third-party websites (e.g., online booking platforms). We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing your information.

9. Children’s Privacy

Our services are intended for individuals aged 13 and older. We do not knowingly collect personal information from children without verifiable parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" and post the updated policy on our website.

11. Contact Us

If you have any questions or would like to access or correct your personal information, please contact:

Kyla Graham RMT
 Email: info@kylagrahamrmt.ca
Phone: (613) 246-2600
Address: 4 Central Ave E, Brockville, ON, K6V 1W4

You may also contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/ for concerns regarding your data privacy rights.